OLI had the chance to sit down with Abel Travis, host of the Insurance Innovators podcast.
On the episode, John discussed the future of independent agencies, and how technology is transforming both agent capabilities and the customer experience.
The other topics discussed included technology innovations, insurtech capabilities and tools, customer experience, servicing an informed customer, how to differentiate agent and customer experiences, and putting the customer first.
To see the original show notes and subscribe to the Insurance Innovators podcast, check out their website or subscribe to the podcast on your favorite podcast platform.
Thanks again to Abel Travis for having us and giving us the chance to talk about how to innovate your small insurance agency on the show.